Craft Edge

Easy Cut Studio is legitimate. As with other software products, sometimes a company will want to buy and sell a product with their own name brand on it. Personally, I would stick with SCAL's version since it's the original version by the developer and I would trust it to have the latest updates whic...

I never argue with success. lol So whatever seems to have fixed it is a good thing. Fingers crossed for continued success!

When I select GCC as the cutter brand and then select the model in the Cut Settings window, here are the options I see:

I voluntarily provide SCAL support here and on a number of different SCAL FB groups and I've not heard of this particular issue occurring so it's most likely tied to your particular brand/model of cutter versus others. One thing I would recommend first is installing the latest Mac driver for your pa...

You don't need to input your name and serial number in order to update version 5. That's only needed for older versions of SCAL (1 - 4). So, instead, just click on the version you need here (the large colored icons)

http://craftedge.com/download/download.html

I started pulling up names of SCAL and SB groups on FB and I seem to have found your issue posted by others at the following group! https://www.facebook.com/groups/217585862598757/ Meanwhile...if have an interest in more SCAL participation, here are the names of all the SCAL FB groups I belong to or...

I've not seen this reported on Facebook which is where a LOT of SCAL owners can be found. I assume you're actually running SCAL 5.030? There is no 10.030. Thus, updating isn't going to solve the issue. :( Maybe try posting at the Silver Bullet forum because there you will find both SB users AND SCAL...

I know a few people with Silver Bullet cutters who are also using SCAL5 and, again, no reports of any issues. I highly recommend you submit this at the Silver Bullet forum since you'll find a LOT more SB owners there than here:

https://forum.silverbulletcutters.com/

The first thing to check would be whether or not the same file does the same thing in SCAL4. Since I've not seen this issue reported before and I not only moderate here but also, own/moderate/follow a number of SCAL Facebook groups. So, it's not a reported issue, as far as I know. Anyhow, if you uni...

Most definitely it's worth trying on a different computer. Good luck!

Also, if you don't hear back from Craft Edge within, say, 3 or 4 days, post back and I can try reaching them.