Search found 72 matches

by Kelleyscards
Sun Sep 16, 2018 1:16 pm
Forum: General
Topic: Having trouble updating from 4.044 to 4.074 please help !
Replies: 2
Views: 1137

Re: Having trouble updating from 4.044 to 4.074 please help

Im using the help tab "check for updates" so Im sure the update is for my particular version so Im guessing I will contact support now thanks
by Kelleyscards
Fri Sep 14, 2018 10:22 am
Forum: General
Topic: Having trouble updating from 4.044 to 4.074 please help !
Replies: 2
Views: 1137

Having trouble updating from 4.044 to 4.074 please help !

I'm getting this message when trying to update: An error occurred while trying to delete existing file Delete file: code 5 access denied...click retry to try again ignore to skip the file (not recommended) or abort to cancel installation...I've clicked retry & it gives me the same message and I've t...
by Kelleyscards
Fri May 26, 2017 8:37 pm
Forum: General
Topic: Im having BIG trouble seeing my projects on my mat...
Replies: 3
Views: 1442

Re: Im having BIG trouble seeing my projects on my mat...

So ok I thought about what I wrote yesterday about writing about this to no avail...I went back thru my posts and I was wrong. I apologize. There were two very good answers that I forgot because I only use scal 4 pro when I design. I am more comfortable with SCAL 2 and my trusty cricut expression. W...
by Kelleyscards
Fri May 26, 2017 3:19 pm
Forum: General
Topic: Im having BIG trouble seeing my projects on my mat...
Replies: 3
Views: 1442

Re: Im having BIG trouble seeing my projects on my mat...

Select all your artwork and make sure it's either filled or Stroked. So it says I have a fill AND a stroke color of black. All that did was change my outline color to black. And thats only if I select the image. If I dont have anything selected its like Im looking at a blank mat. This is crazy ! It...
by Kelleyscards
Fri May 26, 2017 8:56 am
Forum: General
Topic: Im having BIG trouble seeing my projects on my mat...
Replies: 3
Views: 1442

Im having BIG trouble seeing my projects on my mat...

Im designing a project and I cant see what Im doing. All I see is a faint image. Now if I highlight it I can see the outline sometimes I can use or not use the "show outlines only" button but even then its a crap shoot. Ive been told it has something to do with the opacity but they are always at 100...
by Kelleyscards
Tue Aug 23, 2016 9:14 pm
Forum: General
Topic: stencil in sure cuts alot 2
Replies: 5
Views: 3499

Re: stencil in sure cuts alot 2

So I wrote my name KELLEY in arial black font put a rectangle aaround it selected them both & tried back minus front and both the rectangle and my name disappeared & left the arrows in the top left hand corner of my mat I hit undo & tried front minus back and it worked like that. Is it still a stenc...
by Kelleyscards
Wed Sep 30, 2015 7:39 am
Forum: General
Topic: File disappears in v4
Replies: 8
Views: 4297

Re: File disappears in v4

ScrappyDew wrote:Hopefully you got the response. We sent you a message back.
I sent a response to you, Im sorry but apparently that wasnt the fix for the problem Im having. Hope you can help! Thanks :)
by Kelleyscards
Tue Sep 29, 2015 1:06 pm
Forum: General
Topic: File disappears in v4
Replies: 8
Views: 4297

Re: File disappears in v4

ScrappyDew wrote:Is there any way you can upload your file here so we can check it out. Sometimes we miss notifications here in the forum it's best to email directly.

http://support.scrappydew.com/customer/ ... emails/new

Done :) Thanks :)
by Kelleyscards
Tue Sep 29, 2015 1:05 pm
Forum: General
Topic: File disappears in v4
Replies: 8
Views: 4297

Re: File disappears in v4

I just sent an email thanks for your help :)
by Kelleyscards
Mon Sep 28, 2015 4:03 pm
Forum: General
Topic: File disappears in v4
Replies: 8
Views: 4297

Re: File disappears in v4

UGH !! This has happened to me all day whatever file I use & Im lost I have NO idea why its doing this! Someone...anyone...PLEASE help! I thank you so much in advance for any insight! :)