Craft Edge

Customer. service sent me new blade holder design and now the blade is barely exposed at setting 6. Shocking that even at setting six, the blade doesn't even touch the (standard typing) paper. The original holder would not let the blade remain still during cutting but now this holder won't let the b...

Same thing happened to me. Blade barely comes out the bottom of the holder. Company sent me a new (designed) holder but it's worse than the first one. I'm shocked. The first one let the blade move around randomly during cuts. The second is stable but the blade does not become exposed until setting 3...

I've had my eclips2 for about 6 weeks. This is my second that they have had to send me. The first would not cut a circle. I suspect it was software or the blade holder. The second machine worked fine for about one week and now the company has sent me a new blade holder. The problem this time is the ...

I've got problems making simple circles. It won't make a perfect circle consistently. Sometimes it will, most times it won't. What gives? I just got the Eclips2 and all I want to do is make 3 inch circles. Someone please help because customer service has yet to assist me with this.