Craft Edge

I believe I found a fix for the issue in another place in the forum. The file I attached has the issue corrected, by my customer was not loading the new file. She now says that it works.

Here is the photo that my customer sent me to show me what the file looks like on her screen. The lines on this box are done EXACTLY the same way as the lines on the test shape I attached in my previous comment. So, I don't understand why hers is different. Her box does not seem to be close to the e...

This file has open Paths, which are fine in SCAL2, except that files with open Paths can't touch the cutting boundaries. All they need to do is nudge the file away from the cutting boundaries and the score lines will cut. So, do you mean that they need to move the file away from the outside edge of...

I have seriously done everything I can think of to fix this problem. I've even bought Adobe Illustrator, hoping it would help. I've attached a sample image. Customers using Scal 2 have issues cutting these dashed lines that cut just fine with Make the Cut and Silhouette Studio. The dashed lines show...

I created a card SVG in Inkscape that has dashed score lines. The dashed lines were converted to a path and "deleted" from the card shape so the path lines have become part of the card shape. I have a customer who is trying to cut the card using SCAL, but the dashed score lines are not cut...