Search found 9 matches

by sandmar15
Sun Nov 04, 2012 3:46 pm
Forum: eCAL
Topic: Help is anyone getting cut line across the cardstock
Replies: 38
Views: 10691

Re: Help is anyone getting cut line across the cardstock

I am so happy for you. Have fun with your new machine. Sizzix has the best customer service. :D
by sandmar15
Sun Nov 04, 2012 7:01 am
Forum: eCAL
Topic: Help is anyone getting cut line across the cardstock
Replies: 38
Views: 10691

Re: Help is anyone getting cut line across the cardstock

I found that when I set the blade at 4 or the pressure at 4 I would get the cut lines and like you said they where more like score lines. Set at 3 cut great but needed 4 for thicker cardstock. I contacted sizzix and they where great. At first we though it was the blade housing but it wasn't. They se...
by sandmar15
Mon Jan 16, 2012 1:34 pm
Forum: eCAL
Topic: Help is anyone getting cut line across the cardstock
Replies: 38
Views: 10691

Re: Help is anyone getting cut line across the cardstock

I am getting a new machine :D they just contacted me. I can't wait thankyou sizzix. I'll be sending the one I have back. Thanks for everyones support. I just hope everything goes good this time. Thanks
by sandmar15
Mon Jan 16, 2012 4:55 am
Forum: eCAL
Topic: Help is anyone getting cut line across the cardstock
Replies: 38
Views: 10691

Re: Help is anyone getting cut line across the cardstock

Since christmas I have been working with sizzix and craft edge. Sizzix sent me the blade holder to try. My other post you will see the things that I have been told to do and still the same thing. Thanks
by sandmar15
Sat Jan 14, 2012 4:01 pm
Forum: eCAL
Topic: Help is anyone getting cut line across the cardstock
Replies: 38
Views: 10691

Re: Help is anyone getting cut line across the cardstock

I got the new blade holder and I am still getting the drag marks. I think that I am going to return the machine. It just upsets me that I wanted the eclips so bad and the trouble that I have and the money I have spent. :cry: I can't believe that No one else has had this except one other person. The ...
by sandmar15
Mon Jan 09, 2012 9:25 am
Forum: eCAL
Topic: Help is anyone getting cut line across the cardstock
Replies: 38
Views: 10691

Re: Help is anyone getting cut line across the cardstock

I have been contacted and they seem to think it is the blade housing. Today I decided to use the controller and got anotherr drag line. So if anyone is having this problem contact sizzix. They are so far a big help and fast to get back with the answers. When I get the new blade housing I will let yo...
by sandmar15
Fri Jan 06, 2012 3:01 am
Forum: eCAL
Topic: Help is anyone getting cut line across the cardstock
Replies: 38
Views: 10691

Re: Help is anyone getting cut line across the cardstock

sstehman wrote:Let me send this message directly to CE for you and can you tell me what operating system you are using?

I have windows 7. Is this what you are asking?
Thanks
by sandmar15
Thu Jan 05, 2012 5:05 pm
Forum: eCAL
Topic: Help is anyone getting cut line across the cardstock
Replies: 38
Views: 10691

Re: Help is anyone getting cut line across the cardstock

The answer I am getting is turn the machine off unplug everything and wait ten minutes. Then plug everything in and try this. My question is why some people aren't having this problem? I know that this is a glitch and they are working on it. But is everyone having this problem?
by sandmar15
Tue Jan 03, 2012 10:08 am
Forum: eCAL
Topic: Help is anyone getting cut line across the cardstock
Replies: 38
Views: 10691

Help is anyone getting cut line across the cardstock

I Just got the Eclips and ecal it is (register) for Christmas . I was wondering if anyone has has the problem of the blade draging across the paper at the end. I have talked to craft edge and they seem to think it is the the setting for the card stock. I just got in touch with sizzix by phone. They ...